This policy explains how subscription orders are billed and managed, including what happens at renewal, how to update details, and how cancellations are handled.
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Subscription renewals
Subscriptions renew automatically based on the billing cycle shown when you subscribe. Renewal charges are taken using the payment method attached to the subscription.
You are responsible for keeping your payment, delivery, and contact details up to date before each renewal date.
Changing subscription details
Where account management is available, you may be able to update delivery details, payment details, and subscription preferences before the next billing date.
Changes made after a renewal has already processed may apply to future cycles rather than the current order.
Cancelling a subscription
Subscriptions can be cancelled according to the cancellation options available in your account or through support where manual assistance is required.
Cancellation requests should be made before the next renewal date. If an order has already renewed or dispatched, the refund and returns policy may apply.
Failed payments
If a renewal payment fails, the system may retry the payment or pause the subscription until details are updated.
Redsters may cancel or suspend a subscription if payment cannot be collected or if account information is incomplete.
